Returns
If your product is unused or damaged, you can return it within 30 days without having to provide a reason. Contact us with your email address or order number via the contact options on the “Contact Us” page to initiate a refund. Return conditions may vary by country, so please indicate your country of residence when making your request.
Once we receive your request, we will advise you on the steps to follow for the return. All returns must be sent to our returns center in United kingdom
Be sure to mark the package as a return to avoid additional customs charges.
The return address is: 72 York Road,NR11 7ZQ,Oulton Street,United Kingdom
EXCHANGES
At Lumina, we want you to be completely satisfied with your purchase. If you need to exchange a product, we have a simple exchange policy. You can exchange your item within 30 days of receipt if the size or item does not fit you.
We cover up to 20% of the total order cost for return shipping, with the remainder being the customer's responsibility. To be eligible for an exchange, the item must be unused, in its original condition, and in its original packaging. To initiate an exchange, contact our customer service at contact@fromfrlinders.com
LOST ORDER
We are not responsible for packages lost before receipt. We recommend sending your return with a tracking number and keeping it until the return is processed.
RETURN COSTS
We cover the return shipping costs. To be eligible for an exchange, the item must be unused, in its original condition and in its original packaging. To initiate an exchange, contact our customer service at contact@fromfrlinders.com .
REFUNDS
We will process your refund within 24 hours of receiving your return. You will receive a confirmation email once your return has been processed. The refund may take some time to appear in your account, depending on your bank or payment provider. Due to our use of SSL certificate, we can only refund to the original payment method.
Email: contact@fromfrlinders.com
